One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum response time for any trouble ticket that you submit or any email that you write is only sixty minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your query or problem, we will lend a hand straight away and will provide you with the needed info to resolve any problem with your sites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting around for hours on end to get an issue fixed or what’s even worse – waiting around all day only to get an answer that more information is needed while nothing’s resolved. We’ll assist you in no time solely because we know just how priceless time can be in the dynamic digital era. The 60-minute response time guarantee is valid for any technical or billing query that you might have with regard to our Linux website hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll get a reply within sixty minutes max. You can contact us at all times with regard to general, billing or technical issues and because of the fact that we’re available 7 days a week, you will always get assistance in a well-timed manner. Based on the particular question or issue, we’ll give you more details, rectify the obstacle if it’s been caused by something within our reach or instruct you on what actions to take if you need to edit a certain setting for an Internet app that we do not have access to. You can forget about waiting for a day for every single answer. Actually, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.