If you’ve got a website, a problem could always emerge and it doesn’t necessarily need to be connected to the hosting service itself. For instance, something can go wrong when you update a web-based application or some crucial data may be modified or deleted unintendedly. No matter what the nature of the problem might be, you will need to contact the respective customer service team and ask them to retrieve a backup or to help you solve the problem that you’re having. How timely they will do it will determine the period of time that your websites will be unavailable. For specific sites such as community portals or online stores, a lengthened downtime interval can often mean lost visitors and cash. That being said, it’s very important that you use the services of a web hosting company that offers not only a good customer care service, but also a fast one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any trouble ticket that you submit or any email that you write is only sixty minutes, even if you contact us during weekends and official holidays. Regardless of the essence of your query or problem, we will lend a hand straight away and will provide you with the needed info to resolve any problem with your sites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting around for hours on end to get an issue fixed or what’s even worse – waiting around all day only to get an answer that more information is needed while nothing’s resolved. We’ll assist you in no time solely because we know just how priceless time can be in the dynamic digital era. The 60-minute response time guarantee is valid for any technical or billing query that you might have with regard to our Linux website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll get a reply within sixty minutes max. You can contact us at all times with regard to general, billing or technical issues and because of the fact that we’re available 7 days a week, you will always get assistance in a well-timed manner. Based on the particular question or issue, we’ll give you more details, rectify the obstacle if it’s been caused by something within our reach or instruct you on what actions to take if you need to edit a certain setting for an Internet app that we do not have access to. You can forget about waiting for a day for every single answer. Actually, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.