Integrated Ticketing System in Website Hosting
Our Linux website hosting packages feature an integrated support ticket system, which is part of our in-house created Hepsia hosting Control Panel. In stark contrast with other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to go through different admin consoles. In case you have any pre-sales or technical questions or any problems, you can post a ticket with a couple of clicks without needing to log out of your hosting Control Panel. In the meantime, you may select a category and our system will present you with a variety of educational articles, which will provide you with additional info and which may help you fix any particular issue even before you actually submit a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the notion that you should be able to manage everything related to your account in a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an enquiry or bump into an obstacle, you can contact our customer service team right away without the need to go through an entirely different admin dashboard. You can browse your files or check different settings within your account while posting a new ticket or reading the response to an old one. If you’ve got a large number of tickets and you want to find a given one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in no more than 1 hour regardless of the essence of your question or problem.