24/7 Customer Support in Website Hosting
The customer and technical support services for all of our website hosting packages are twenty-four-seven, which means that you can forget all about waiting for a couple of days so as to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. If you already have an account, you can open a support ticket on top of the other three options for contact. You're able to choose the best way to contact us depending on what your location is or what equipment you are using. We can help you for more or less any hosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
All of the Linux semi-dedicated hosting packages that we offer include 24/7 customer and technical support, which means that no matter what issue you have, you are able to contact us and we'll assist you straight away. Our guaranteed answer time for any e-mail message or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the reply time rarely exceeds 20 minutes. We also have phone support with a couple of local numbers around the globe plus a live chat, which means that you will be able to contact us and receive additional information about our services even if you don't have an account yet. We are able to assist you with any kind of question or a difficulty you have - payment methods, plan specifications, e-mail configuration, web hosting account settings, and so on. If you employ our services, you will not ever have a situation where you need to wait for a couple of days to get an issue resolved like you have to do with numerous other companies.
24/7 Customer Support in VPS Hosting
Every single virtual private server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us anytime, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters because it'll be much easier to track what's going on. The maximum warranted reply time for all the email messages and tickets is an hour, but it rarely takes that long to receive support. In case you obtain the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to have well-timed support in general, let alone when you run an entire server, that's why each and every dedicated server that we offer includes 24/7 support with one-hour response time warranty whatever the issue. The service is totally free for any type of issues with the server or the software that was installed by our admins during the setup, which means that you'll be able to contact us as many times as you need, even during holidays. You can either open a ticket from your billing area or you could send an email, and the actual response time for both rarely surpasses 30 minutes because we have admins available 24x7. If you require general information about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you can employ our live chat service and consult with a representative online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server plan from the billing Control Panel.