Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Guarantee

  • Our customer assistance crew is working day–and–night to attend to all of your help demands. Each ticket you post to us shall be taken care of within up to 60 mins. If your situation demands the aid of an administrator, we will address the ticket to the person on shift and will let you know that the case is being taken care of.

  • Top quality support service

  • Qualified Technical Help Service

  • We give you 24 hours a day technical assistance by using a ultra–fast ticketing application integrated into your Control Panel. You could e–mail us all the time about any of the software applications that come pre–configured on the virtual server, such as the chosen OS, the server management panel and our custom produced Web Site Control Panel.

  • Intuitive help center

  • An Educational Help Zone

  • A comprehensive and frequently updated knowledge base is built into our in–house built Web Site Control Panel. It provides quick tips on how to carry out all the important website managing tasks. The Help zone features exhaustive how to articles and step–by–step video guides. You can gain access to the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.